Our Commitment To You
OTM has a tried and true process which includes hours of preparation for each project. For large projects our team will initiate a pre-installation meeting to ensure we understand the details of the project, the jobsite, and any intricacies that we may need to navigate throughout the project. We encourage the pre-installation involvement of all of the contractors that will be involved in the process.
Meticulous planning, communication, and execution is what OTM's team manifests to complete each project successfully.ย ย
How to Get Started with Your Furniture Installation Project
Request a quote from OTM: quotes@otminstalls.com
Include the following information: Job site address, scope of work, NBH or OT, product details, drawings and any pertinent information about job site conditions or logistics.
OTM quote response time:
An estimator will acknowledge your quote request on the same day your request is submitted ย to OTM. An estimator will return pricing within 24 hour of receiving all the information needed to provide a competitive quote.
Quote approval:
The customer provides OTM with a Purchase Order or signs and returns the quote.
Shipping and Receiving
OTM will send you a progress report within 24 hours. The report ย that will include pictures and live links to all of the inbound and outbound documentation.
Customer Service (check-in email)
A dedicated Project Coordinator will be assigned to your effort. Our goal is to send you a check-in email 5 business days prior to the service date. This email is to confirm all project related details and allows the team to gather any outstanding information needed to perform a project successfully. ย
Scheduling
Your Project Coordinator will respond to your scheduling request as soon as possible but no later than the following day. You will receive a systems generated scheduling notification confirming the job scope, job lead and lead contact information the day prior to service.
Progress Report
The lead assigned to your project will send out a system generated progress report at the end of every day we are onsite. The report will include a summary of work performed, percentage completed, photos and any outstanding items.
Invoice
OTM's Accounting Team will promptly send an invoice upon completion of the project. If the project has a longer than normal duration, OTM may request to progress bill.
